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Technical IT Support Specialist

1 month ago

Ahmedabad, Gujarat, India TEKSUN Full time

Key Responsibilities:

  • Monitor and resolve tickets to the best of customer satisfaction.
  • Troubleshoot desktop, laptop, and network issues.
  • Configure and maintain Windows servers, software, and utilities.
  • Configure and maintain firewalls, network switches, and other network configurations.
  • Manage server backups, patches, and other routine tasks.
  • Provide remote and in-office support during out-of-office hours.
  • Configure and troubleshoot IP phones and VOIP systems.
  • Manage domain controllers, Active Directory, DHCP servers, DNS servers, and group policy.
  • Configure and manage IIS and SQL servers.
  • Administer and manage virtual machines through Hyper-V and other virtualization platforms.
  • Communicate effectively with local and overseas users.
  • Manage mail gateways and implement ISO policies and work practices.
  • Install and configure Linux servers, Apache, and open-source tools.
  • Monitor server logs and resources to prevent outages.

Technical Expertise:

  • Basic Ubuntu
  • Networking
  • Hardware and software installation, Active Directory, and DNS
  • Servers, DHCP, and VMware