Senior Telecommunications Software Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeOssengineer Full time US$ 80,000 - US$ 1,20,000
Job Description:

We are seeking a skilled and experienced OSS Support Engineer to join our team. As an OSS Support Engineer, you will be responsible for providing technical support and guidance to our users and customers who are utilizing our open-source telecom software and related technologies.

In this role, you will troubleshoot and resolve technical issues related to our open-source telecom software, including installation, configuration, usage, integration with telecom infrastructure, and performance optimization. You will also analyze logs, debug code, and identify root causes of problems, with a focus on telecom protocols and network architectures.

You will work closely with various support organizations and cross-functional teams to achieve successful new product rollouts. Additionally, you will contribute to the development of automated tools and scripts to improve support efficiency and support in CI/CD pipeline automation with Jenkins or similar tools.

The ideal candidate will have a strong background in the Telecom domain, excellent analytical and technical skills, and strong communication and interpersonal skills. They will be flexible and adaptable within a fast-paced environment and have experience in advance level OSS integration for Fault, performance and configurations.

Key Responsibilities:
  • Respond to user inquiries and support requests via email, forums, chat, and other channels in a timely and professional manner.
  • Troubleshoot and resolve technical issues related to our open-source telecom software.
  • Analyze logs, debug code, and identify root causes of problems.
  • Develop workaround/permanent solution to prevent incident recurrence.


Requirements:

This role requires a Bachelor's degree in Electronics and Communication, Information Technology, or a related field. The ideal candidate will have at least 6 years of experience in supporting and managing Customer OSS Applications and Tools. They must have strong analytical and Technical Skills, flexible and Adaptable within a fast-paced environment, and strong communication and interpersonal skills. In addition, they should have experience in containerization technologies: Kubernetes/Docker swarm/Mesos-Marathon/Cloud Foundry, and sound knowledge in NIFI, Kafka, Spark, Elastic Search and other big data tools.

Benefits:

This is a great opportunity to work with a global leader in internet services that empower individuals, communities, businesses, and society. You will be part of a dynamic team that values innovation, teamwork, and customer satisfaction. If you are passionate about technology and looking for a challenging role, please submit your application today.

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