Telecommunications Systems Specialist

13 hours ago

Bengaluru, Karnataka, India beBeeNetwork Full time ₹ 1,04,000 - ₹ 1,30,878
Job Summary

We are seeking a skilled Telecommunications Systems Specialist to join our team. This is an exciting opportunity for a talented professional who wants to work in a fast-paced environment.

The ideal candidate will have a strong background in telephony systems, including Cisco Call Manager and Microsoft Teams, as well as experience with SIP call control protocol.

Key Responsibilities

Technical Expertise

  • Supporting telephony/VOIP, physical infrastructure, and logical components for globally including Cisco Call Manager, Microsoft Teams, and the SIP call control protocol.
  • Develops and implements solutions and processes to maintain reliability, effectiveness, and efficiency.
  • Processes Voice Telecommunications work intake requests through programming Unified Communication systems such as Cisco Call Managers, MS Teams Admin, Cisco Unity, UCCX, Cisco CER, Calabrio One, Wallboards, and Splunk CDR.
  • Evaluate and maintain Telephony systems and design. Reviewing hardware, software, and vulnerabilities that may impact reliability and compliance. Provide timely recommendations and remediation maintaining voice infrastructure reliability and compliance.

Collaboration and Communication

  • Collaborates with Product Owners, Dev Team members, Architects, and BU IT Site Leads to assess Telecommunications needs related to voice and data networks.
  • Collaborates with external vendors on Features of high complexity including installations, upgrades, and maintenance of voice and data networks including SIP, T1, LAN/WAN, POTS, and maintains a working knowledge of local, intra and interstate carrier offerings.
  • Provides technical and administrative direction to peers by conducting training on IP Telephony, Contact Center, structured cabling installations, upgrades, and preventive maintenance.

Problem Solving and Escalation

  • Assists, when necessary, in the evaluation of vendor proposals to determine if a vendor solution meets the business need.
  • Communicates planned or unplanned disruption of service to business units and other IT supports in a timely manner.
  • Actively contribute and offer input in the automation tool-set implementation process.
  • Participate, support and guide MSPs in system patching and upgrades and help resolve escalated issues for all IPT Systems.
Required Skills and Qualifications

Education

Bachelor's degree in Computer Science, Telecommunications, or related field.

Experience

At least 5 years of experience in telecommunications systems, including experience with Cisco Call Manager and Microsoft Teams.

Skills

  • Strong understanding of telephony protocols and technologies.
  • Excellent problem-solving and analytical skills.
  • Ability to communicate complex technical information to non-technical stakeholders.
  • Experience with automated testing and deployment tools.

Certifications

Possess relevant industry certifications such as CCNA or CCNP.

Benefits

Professional Growth

Opportunities for professional growth and development in a dynamic and fast-paced environment.

Competitive Salary

A competitive salary package that reflects your skills and experience.

Flexible Work Arrangements

Flexible work arrangements that allow you to balance your work and personal life.

How to Apply

If you are a motivated and results-driven individual who is passionate about telecommunications systems, please submit your resume and cover letter for consideration.

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