Customer Experience Director

4 days ago

Navi Mumbai, Maharashtra, India beBeeLeadership Full time US$ 9,00,000 - US$ 12,00,000
Job Description

The primary role of a Team Lead is to manage and direct a team focused on delivering exceptional customer experiences. This involves leading by example, mentoring team members, and fostering an environment that encourages engagement, accountability, and productivity.

The successful candidate will be responsible for ensuring their team consistently meets or exceeds performance targets and objectives. They will provide regular coaching and feedback to improve individual and team performance, while also resolving team conflicts and ensuring a harmonious work environment.

This is a leadership role that requires strong organizational skills, adaptability, and the ability to manage multiple priorities and tasks simultaneously. The ideal candidate will be able to adapt and lead in a fast-paced and ever-changing environment, with a strong focus on customer satisfaction and employee development.

Key Responsibilities:
  • Lead and direct a team of customer service representatives.
  • Ensure the team consistently meets or exceeds performance targets and objectives.
  • Provide regular coaching and feedback to improve individual and team performance.
  • Resolve team conflicts and ensure a harmonious work environment.
  • Manage day-to-day operations effectively while keeping track of performance and feedback.
Required Skills and Qualifications:
  • Experience: At least 2-3 years of experience in a leadership or supervisory role within a customer service or BPO environment.
  • Leadership: Proven experience in managing, motivating, and developing a team to achieve performance targets.
  • Conflict Resolution: Ability to handle conflicts and performance issues with sensitivity and professionalism.
  • Communication Skills: Strong verbal and written communication skills, with the ability to clearly articulate expectations and feedback.
  • Adaptability: Ability to adapt and lead in a fast-paced and ever-changing environment.
  • Organizational Skills: Strong organizational skills with the ability to manage multiple priorities and tasks simultaneously.
Benefits:
  • A competitive salary package.
  • A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
  • Opportunities for professional growth and development, including training and career advancement.
Other Opportunities:
  • Flexible working arrangements, including remote work options.
  • Access to cutting-edge technology and tools, enabling you to stay ahead of the curve in your field.
  • A dynamic and inclusive work environment, where your ideas and contributions are valued and respected.

At our company, we pride ourselves on being a place where you can grow and develop as a professional, while also enjoying a great work-life balance. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply.

  • Product Director

    22 hours ago

    Mumbai, Maharashtra, India Chase- Candidate Experience page Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. As the Product Director within our Product Innovation Team, you lead innovation through the development of products and features that delight customers.   Job responsibilitiesOversees the...

  • Director of Customer Experience

    6 days ago

    Mumbai, Maharashtra, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 25,00,000

    Delivering Enhanced Customer ExperiencesJob DescriptionWe are seeking an experienced Customer Success Management Professional to join our team. As a key member of our organization, you will play a crucial role in driving business growth through the design and execution of comprehensive retention strategies across various customer touchpoints.You will be...

  • Customer Relationship Manager

    5 days ago

    Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesHandle customer queries and concerns in a timely and professional manner, resolving issues promptly.Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.Develop strong understanding of customers' needs and preferences to provide personalized solutions.Collaborate with...

  • Director of Product Experience

    4 days ago

    Mumbai, Maharashtra, India beBeeProfessional Full time ₹ 10,00,000 - ₹ 1,54,00,000

    Program DirectorWe are seeking a highly skilled professional to manage and oversee the development of our products, ensuring seamless customer experiences. As a key member of our team, you will be responsible for defining language-specific requirements for new features.Key Responsibilities:Customer Insight Analysis: Derive actionable insights from customer...

  • Product Leader

    1 day ago

    Mumbai, Maharashtra, India beBeeDirector Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job TitleProduct Director - Customer ExperienceJob DescriptionAs a Product Director - Customer Experience, you will be responsible for leading the product strategy and execution of the roadmap for our customer experience portfolio. This includes working with development teams to oversee the product roadmap, collaborating with sales and marketing teams to...

  • Customer Support Director

    4 days ago

    Mumbai, Maharashtra, India beBeeSupport Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    About this roleThis is a critical leadership position in our organization. As a Customer Support Director, you will be responsible for the strategic direction and management of our customer support function.Key Responsibilities:Develop and implement a comprehensive customer support strategy that aligns with our business objectives.Manage a team of customer...

  • Director of Customer Engagement

    1 week ago

    Mumbai, Maharashtra, India beBeeRetention Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Senior Director - Growth & Retention StrategyDrive business growth through strategic retention and expansion initiatives.Job Summary:We are seeking a seasoned Senior Director to lead our growth and retention strategy. This role will focus on developing and executing plans to drive revenue growth, deepen client relationships, and enhance customer lifetime...

  • Operations Director

    6 days ago

    Navi Mumbai, Maharashtra, India beBeeOperationsDirector Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Description:We are seeking a highly skilled Operations Director to join our team. The successful candidate will be responsible for delivering operations excellence across various functions, ensuring seamless execution and continuous improvement.Key Responsibilities:To manage and oversee the daily operations of the organization, ensuring alignment with...

  • Customer Experience Director

    1 week ago

    Mumbai, Maharashtra, India beBeeGrowth Full time ₹ 10,00,000 - ₹ 2,00,00,000

    Job Description:As a key member of our team, you will be responsible for driving business growth and customer satisfaction. Our company offers a comprehensive range of facilities management solutions that target cost-effective, sustainable results at our clients' facilities and workplaces.We are driven to provide our clients with compelling value-based...

  • Director–sales&revenue

    6 days ago

    Mumbai, Maharashtra, India Experience Commerce Full time

    About us: Experience Commerce (EC); a Cheil company is a full-service digital-native agency that combines content, technology, and strategy to drive up commerce for brands.With a techno-creative DNA, Experience Commerce specializes in creating intelligent, creative, and interactive digital assets that help drive revenue for Fortune 500 companies.Since 2019,...