Specialist in Customer Growth

21 hours ago


Ahmedabad, Gujarat, India beBeeRetention Full time ₹ 12,96,000 - ₹ 14,58,000
Customer Retention Specialist

A six-month contract opportunity with a global technology leader requires a proactive and organized individual to oversee customer interactions, foster subscription growth, and resolve outstanding overages.

The successful candidate will contact customers whose trials have expired, facilitate purchases, process orders, and address account issues. They will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

This role involves advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills to track performance metrics, and problem-solving ability. The ideal candidate has experience in customer service, strong communication and negotiation skills, and proficiency with CRM systems like Salesforce.

Responsibilities include contacting customers to resolve outstanding overages or encourage subscription purchases post-trial expiration, processing orders promptly after the customer reaches out and sends purchase confirmation, coordinating account suspensions for non-response as needed, and maintaining detailed records of follow-ups and interactions.

  • Advanced Microsoft Excel skills
  • Basic Microsoft Word skills
  • Analytical skills to track performance metrics
  • Problem-solving ability
  • Customer service experience
  • Strong communication and negotiation skills
  • Proficiency with CRM systems like Salesforce


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