
Business Operations Coordinator
4 days ago
Job Title: Business Operations Coordinator
Job DescriptionThis is a dynamic role that involves working closely with various stakeholders to ensure the success of service sales operations. The ideal candidate will have a strong attention to detail, excellent communication skills, and the ability to multitask effectively.
- To succeed in this role, you will need to demonstrate operational, analytical, and decision-making skills, as well as proficiency in data entry and Microsoft Excel.
- You will work collaboratively with internal and external stakeholders to own, manage, and facilitate solutions to complex cases.
- Regular review calls will be held to understand outstanding request volumes and long-aging cases included per region.
- Point of contact and escalation point for sales team, partners, and quoting team on complex cases.
- Develop and maintain a knowledge base for the end-to-end maintenance service renewal process.
- Provide periodic business reports, including open requests reports.
- Bachelors degree or equivalent work experience, with 5+ years of work experience in service business operations.
- Knowledge of CRM systems such as Salesforce and SAP will be an advantage.
- Demonstrated collaborative work experience among internal and external stakeholders.
- Team player and quick learner.
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