
Transformative Project Executor
1 day ago
Job Title: Process Transition Specialist
Job Description:As a Process Transition Specialist, you will be responsible for managing multiple waves/tracks of transition and executing projects end-to-end.
You will report to the Transition Leader and be responsible for internal and external reporting and tracking.
Key goals include completing projects within given timelines and budgets while ensuring customer satisfaction.
- Manage active transitions as assigned.
- Act as the customer's Single Point of Contact (SPOC) for all questions, decisions, actions, and updates.
- Support the project as the first escalation point for internal and customer issues.
- Drive governance calls and meetings for internal and customer updates.
- Plan, conduct, and manage relevant trainings for the transitions team.
- Participate in/conduct assessments to gauge training needs.
- Understand strategic business objectives and facilitate definition of project scope, goals, and deliverables.
- Participate in creation and review of transition solutions for RFPs/RFIs and pre-sales support.
- Identify and define business case, define project tasks and resource requirements, develop detailed project charter, project plan, and transition plan.
- Combine process migration activities with IT implementation.
- Provide customer distinct advantage by managing both IT and operations.
- Optimize transition methodology - reduce time, costs, risks, retain/improve quality.
- Responsible for risk management - understand business and operational risks and develop mitigation plans.
- Responsible for driving process-specific business continuity planning.
- Create and/or maintain project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals.
- Participate in opportunity analysis/due diligence of potential projects. Support solutioning of new bids/RFP-RFI responses/client presentations and sales cycle.
Education: Graduate/Post Graduate
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