Experience Transformation Expert

1 day ago

Nagpur, Maharashtra, India beBeeCustomer Full time ₹ 25,92,000 - ₹ 2,59,20,000

Job Description:

Our company is seeking a skilled Senior CX Solutions Specialist to drive CX transformation initiatives.

Key Responsibilities:

  • Develop innovative UI/UX solutions and process improvements to enhance customer journeys
  • Analyze customer data to identify opportunities for improvement and optimize customer experiences
  • Collaborate with cross-functional teams to implement effective CX strategies

Requirements:

  • Strong expertise in Genesys Cloud and AWS Connect
  • Solid understanding of UI/UX design principles and their application in customer-facing platforms
  • Proven track record in delivering successful Customer Experience (CX) initiatives

Preferred Skills:

  • Excellent analytical and problem-solving skills with data-driven decision-making ability
  • Effective communication and stakeholder management skills
  • Knowledge of Agile methodologies and CX transformation frameworks

What We Offer:

  • Opportunity to work on cutting-edge projects in the Contact Center and Customer Experience domain
  • Exposure to innovative technologies and tools across global enterprises
  • A flexible, remote-friendly work culture that fosters creativity and collaboration

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