Technical Support Specialist
1 day ago
Bradford Jacobs is a forward-thinking nonprofit organisation that aims to empower blind and low-vision professionals by providing seamless, real-time support in technical work environments.
Their Accessibility Partner Program enables clients to do their work independently while bridging accessibility gaps in fast-paced, highly technical environments.
Role OverviewWe are seeking a proactive, detail-oriented, and technically skilled Access Partner to support a blind Data & Appliance Analyst working within a global Cloud + AI organisation.
This role involves providing visual interpretation and data summarization assistance within platforms such as Azure Portals, Excel, and Visual Studio.
Key Responsibilities- Provide visual interpretation and data summarization assistance within platforms such as Azure Portals, Excel, and Visual Studio.
- Review and make basic code changes.
- Create and manage spreadsheets for data tracking and analysis.
- Assist in converting and formatting documents to meet accessibility standards.
- Summarize meetings, manage task follow-ups, and track progress in collaboration with team members.
- Basic coding knowledge.
- Understanding of code structure and ability to identify components like classes and functions.
- Proficiency in Microsoft Excel.
- Comfortable working with large data sets and using intermediate Excel functions.
- Strong Communication Skills.
- Ability to provide support in a clear, professional manner.
- Maintain clear, professional communication in English, both written and verbal.
- Willingness to learn.
- Openness to training in accessibility standards and related tools.
- Familiarity with accessibility standards (e.g., WCAG).
- Detail-orientated with strong multitasking and follow-up skills.
Work on meaningful projects and enjoy a supportive team environment with opportunities for professional growth and development.
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