Cross Functional Team Leader

1 week ago

Thāne, Maharashtra, India beBeeLeadership Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Job Title: Cross Functional Team LeaderThe Customer Correspondence Unit and Social Media team are responsible for responding to customer emails and social media comments on various platforms.- Responsible for management of the Correspondence & Social Media teams for Liabilities, Cards and Asset Businesses
- Partnering and collaborating with sponsoring business Verticals for new mandates
- Meeting budgeted productivity and cost to income ratios as per Service level agreements with Principals.
- Meeting benchmark quality and service levels at a Unit level.
- Ensuring strict adherence to internal control and monitoring processes for ensuring timeliness, quality and standards as per bank requirements.Key Responsibilities:
  • Manage the Correspondence & Social Media teams for Liabilities, Cards and Asset Businesses
  • Partner with sponsoring business Verticals for new mandates
  • Meet budgeted productivity and cost to income ratios as per Service level agreements with Principals
  • Meet benchmark quality and service levels at a Unit level
  • Ensure strict adherence to internal control and monitoring processes
Requirements:
  • Graduate or MBA degree
  • 5+ years of experience in Customer Service, with 12-15 years of overall experience
  • Contact center exposure in banking/credit cards
  • Advanced people management and leadership skills
  • Broad product and industry awareness
  • Persuasive, influential, and negotiation skills
  • Excellent sales track record for liability, asset, and TPP sales through different channels
  • Good communication and interpersonal skills
  • Eyeful attention to detail
  • Presentation skills

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