Team Leader

3 weeks ago

Thane, India KVAS Technologies Full time

Preferred Industry : InsuranceEligibility : Only male candidatesRole Overview : We are seeking a Team Leader for Application Support responsible for overseeing the day- to-day operations and technical support of critical insurance applications. This role ensures smooth functionality by troubleshooting issues, managing user access, collaborating with development teams, and implementing updates while maintaining a deep understanding of insurance business processes and compliance requirements. The successful candidate will act as the primary point of contact for application-related issues within the insurance domain.Key Responsibilities : Incident Management : - Prioritize, diagnose, and resolve application issues reported by users, including complex technical problems, by analyzing error logs and collaborating with development teams to identify root causes.Application Monitoring : - Actively monitor application performance, identify potential issues through system alerts, and implement preventative measures to maintain system stability and uptimeUser Support : - Provide technical support to end users through training, troubleshooting guidance, and addressing application-related queries.Change Management : - Lead the implementation of application updates, patches, and new features, ensuring thorough testing and minimal disruption to users.Documentation : - Maintain comprehensive technical documentation, including user guides, troubleshooting procedures, and knowledge base articles.Team Leadership : - Manage a team of application support analysts, assigning tasks, coaching team members, and ensuring efficient issue resolution.Collaboration :- Work closely with cross-functional teams such as development, business analysts, and IT infrastructure to identify and implement application improvements.Compliance : - Ensure application operations adhere to regulatory requirements and industry standards within the insurance sector.Required Skills and Experience : Technical Expertise : - Strong understanding of core insurance applications (policy administration, claims management, underwriting systems), database technologies (SQL), Postman , API and programming languages relevant to the insurance industry.Problem-solving : - Excellent analytical skills to diagnose complex technical issues and develop effective solutions.Communication : - Clear and concise communication skills to interact effectively with users, stakeholders, and technical teams.Leadership : - Ability to lead and motivate a team of application support analysts.Insurance Domain Knowledge : - Deep understanding of insurance business processes, product lines, and regulatory compliance requirements.ITIL Framework :- Familiarity with ITIL practices for incident management, change management, and knowledge management. (ref:hirist.tech)

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