
Senior Technical Solutions Manager
6 days ago
About the Role:
The ServiceNow Lead will be responsible for managing and implementing ServiceNow solutions across various departments. This role requires strong technical expertise, leadership skills, and collaboration with stakeholders to streamline workflows and ensure compliance.
Key Responsibilities:
- Technical Expertise: Strong knowledge of Flow Designer, business rules, client/server scripts, ACLs, creating catalog items, approval workflows, dynamic forms, SLAs, domain separation, scoped apps, data import/export, UI policies.
- Integrations: Proven ability to integrate ServiceNow with third-party systems.
- Metrics & Reporting: Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
- Upgrades & Maintenance: Demonstrated leadership in instance upgrades, patch management, and clone processes.
- Stakeholder Engagement: Strong collaboration skills with HR, IT, and Facilities to define and streamline workflows.
- Compliance & Governance: Experienced in audit preparation, compliance documentation, and training L1/L2 teams.
Requirements:
- 7+ years of experience as a ServiceNow Lead and Admin.
- Strong technical expertise in ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.
- Hands-on experience with integration tools and platforms.
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