Customer Relationship Management Manager

9 hours ago


Kolkata, West Bengal, India beBeeRelationshipManagement Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title

This is a full-time, on-site role for a Relationship Management Manager.

The successful candidate will be responsible for developing and managing customer relationship strategies, analyzing customer data, and improving customer engagement.

  • Key Responsibilities:
  • Developing and managing CRM strategies to drive business growth.
  • Analyzing customer data to create actionable insights and improve customer engagement.
  • Coordinating with sales and marketing teams to align customer communication and sales efforts.
  • Creating reports on customer insights to inform business decisions.
  • Managing customer segmentation projects to optimize customer relationships.

Requirements

Essential Skills and Qualifications

  • Excellent analytical skills with experience in data analysis and creating actionable insights.
  • Strong communication skills with the ability to effectively interact with customers.
  • Sales and market segmentation experience with a proven track record of success.
  • Project management capabilities with experience in coordinating multiple projects simultaneously.
  • Organizational and multitasking abilities with a strong attention to detail.
  • Education: Bachelor's degree in Business Administration, Marketing, or a related field.
  • Experience: Previous experience in CRM, customer service, or related fields is highly desirable.

Benefits

Working in a dynamic environment with a team of experienced professionals.

Opportunities for career growth and development.



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