Senior Oracle Cloud HCM Payroll Consultant

The Role of Oracle Cloud HCM Payroll Lead involves leading a team of payroll-focused support consultants, managing performance and development, and delivering high-quality managed services to clients.

• Key Responsibilities:
• Lead and manage a team of Payroll and HCM support consultants based in India.
• Work hands-on as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues.
• Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function.
• Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance.
• Supervise and contribute to quarterly Oracle Cloud release cycles.
• Deliver and coordinate training and knowledge-sharing sessions for team members.
• Troubleshoot and replicate functional issues, escalating to Oracle as needed.
• Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication.
• Drive improvements in support processes, documentation, and internal tooling.
• Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients.
• Actively contribute to internal knowledge bases and support materials.
• Provide strategic input into the ongoing development and structure of the India Managed Services team.
• Act as a key liaison between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes.

To succeed in this role, you will need:

• Essential Skills:
• Ethical Conduct: Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies.
• Communication Skills: Ability to communicate clearly and client-facing consultancy skills.
• Teamwork: Collaboration with cross-functional teams, including stakeholders.
• Customer Service Orientation: Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders.
• Continuous Learning: Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth.
• Consulting skills: Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process.

The following qualifications are essential for success in this role:

• Experience delivering or supporting UK Payroll, including full lifecycle implementations.
• In-depth knowledge of HCM/Payroll processes, configuration, legislation, and reporting.
• Experience supporting large, complex solutions with multiple stakeholders.
• Familiarity with Oracle quarterly update cycles.
• Excellent client-facing communication skills, both written and verbal.
• Ability to deliver practical, value-driven solutions with creativity and innovation.
• Demonstrated leadership and team management capabilities, including mentoring and collaboration.
• Strong interpersonal skills and a track record of working effectively within cross-functional teams.
• A growth mindset with a commitment to continuous improvement.
• High level of adaptability and flexibility, with the ability to build long-lasting client relationships.

The following qualifications are desirable but not essential:

• Broader Oracle Application experience, including other HCM or ERP modules.
• Familiarity with Oracle Redwood UX and Visual Builder Cloud Service (VBCS).
• Exposure to payroll in different legislative regions.
• Experience working in a multi-regional or global support model.
• Previous involvement in client onboarding or managed services transition projects.