Senior Payroll Specialist

1 day ago

Kanpur, Uttar Pradesh, India beBeePayroll Full time ₹ 12,00,000 - ₹ 16,25,000

Job Opportunity: Oracle Cloud HCM Payroll Lead

We are seeking a highly skilled and motivated professional to lead our team in India. This role is pivotal to establishing and growing our offshore capability, working closely with our UK-based counterparts to deliver high-quality managed services to clients.

You will manage a team of payroll-focused support consultants, overseeing performance and development, and playing a hands-on role in delivering support across Oracle Cloud Payroll and HCM solutions. A deep understanding of Oracle Cloud Payroll functionality, quarterly update management, and complex issue resolution is essential, along with strong client-facing communication skills.

  • Manage and lead a team of Payroll and HCM support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities.
  • Work as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules.
  • Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities.
  • Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance.
  • Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients.
  • Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment.
  • Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions.
  • Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication.
  • Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model.
  • Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients.
  • Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement.
  • Provide strategic input into the ongoing development and structure of the India Managed Services team.
  • Act as a key liaison between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes.

All employees have a responsibility to adhere to Information Security policies and processes and may be required to undertake activity from time to time to support company obligations to maintain ISO27001 Certification.

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