Tech Product Support Specialist

2 days ago


Kollam, Kerala, India beBeeProduction Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: Production Support Engineer

Job Description

Key Responsibilities:

  • Solve critical technical escalations using analytical skills.
  • Work with the engineering team to develop solutions for customer reported problems.
  • Participate in daily scrum meetings to update the development team about ongoing escalation and statuses.
  • Own highly technical customer escalations with clear expectations and timelines.
Required Skills & Qualifications:

Bachelor's degree required. 6+ years experience in technical product support type role, preferably in escalations team.

Experience working as L3 escalation engineer taking care of complex customer issues.

Strong expertise in Java and Spring Boot.

Good understanding of Microservice architecture environments on AWS.

Passion, curiosity, integrity, and outstanding attention to detail while performing tasks.

Display a high attention to detail and strong analytical skills.

Scripting; Splunk; network troubleshooting; REST API troubleshooting; Query database.

Benefits include:

  • Competitive salary and benefits package.
  • Culture focused on talent development.
  • Opportunity to work with cutting-edge technologies.
  • Employee engagement initiatives such as project parties.
  • Flexible work hours.
  • Long Service awards.

Our company fosters diversity and inclusion in the workplace, inviting applications from all qualified individuals.



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