
Business Operations Generalist
4 days ago
We are a rapidly growing startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.
With 3000+ e-commerce brands globally across 50+ countries and significant funding from marquee investors.
Key Responsibilities- Solve high-impact, cross-functional problems by bringing clarity, driving execution, and delivering outcomes.
- Collaborate with Sales to maximise revenue by identifying and fixing funnel leakages, shaping pricing/packaging strategies, and enabling the team with better processes and tools.
- Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn through strategic inputs and process design.
- Own and drive key partnerships, ensuring seamless coordination across teams and timely execution.
- Lead company-wide initiatives in collaboration with HR to improve onboarding processes, drive org health projects, and support strategic hiring efforts.
- Drive revenue and capacity planning, working with the CEO and team leads to ensure resources and targets are aligned.
- Design and maintain key business metrics and dashboards, ensuring accurate, actionable data is available for decision-making.
- 2+ years of early stage startup experience on the business side.
- Able to operate in disorder and make things happen.
- Comfortable with context-switching between domains without losing depth.
- High agency and adaptability.
This role offers a unique opportunity to be part of a dynamic team and contribute to the growth of a leading startup.
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