
Female Customer Service Specialist
2 weeks ago
**Key Responsibilities:**
- Handle customer inquiries via phone calls, emails or live chat with professionalism and empathy.
- Take full ownership of inquiries from initiation to resolution with proper follow-ups and documentation.
- Maintain detailed records of customer interactions, feedback and issues.
- Collaborate with internal teams to ensure timely and effective solutions.
- Proactively identify customer needs and provide appropriate guidance.
**Required Skills & Qualifications:
- Candidate must have an excellent command of English (spoken and written).
- Strong communication and interpersonal skills are essential.
- Prior experience in customer support or call handling is preferred.
- Ability to be proactive, empathetic and handle users with professionalism.
- Capable of multitasking, adapting and remaining calm under pressure.
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