Technical Service Specialist
1 week ago
**Job Overview:**
We are seeking experienced professionals to fill technical service specialist roles. The successful candidates will be responsible for providing top-notch support, resolving intricate issues and collaborating with other teams.
**Key Responsibilities:
- Offer expert technical assistance, resolve complex problems and ensure customer satisfaction.
- Work in tandem with other teams, including engineering and product teams.
- Prioritize and manage support tickets efficiently.
- Draft and communicate technical solutions effectively.
- Maintain and improve support processes continuously.
**Essential Qualifications and Skills:
- Bachelor's degree in computer science or a related field.
- 1-2 years of experience in technical support.
- Strong expertise in ETLs, databases, AWS cloud technologies.
- Excellent problem-solving skills.
- Superb customer service skills.
**What We Offer:
- A dynamic work environment that encourages growth and learning.
- The opportunity to work on challenging projects and develop new skills.
- A collaborative team atmosphere that fosters open communication and mutual respect.
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