Technical Support Liaison Specialist

20 hours ago

Ghaziabad, Uttar Pradesh, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 75,00,000
Job Overview:

The Technical Support Liaison Specialist acts as the central conduit for bridging the gap between employees and technical solutions.

This role encompasses a range of customer support activities, including receiving incoming calls, chats, emails, and tickets to provide end-to-end technical support resolution to users.

Key aspects of this position involve handling and taking ownership of multiple support requests to ensure timely and effective resolution.

Furthermore, this role requires strong communication skills to engage with diverse user groups and provide tailored support to meet their unique needs.

The Technical Support Liaison Specialist plays a pivotal role in maintaining a positive user experience by resolving technical issues efficiently and effectively.

In this capacity, the specialist will be responsible for escalating complex issues to senior support teams when necessary, ensuring seamless continuity of service.

This role demands a high degree of technical expertise, as well as excellent problem-solving and analytical skills to troubleshoot and resolve technical issues.

The ideal candidate will possess a combination of technical knowledge, business acumen, and interpersonal skills to succeed in this dynamic and fast-paced environment.

Required Skills:

  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work under pressure and manage competing priorities
  • Proficiency in technical tools and software
  • Demonstrated ability to learn and adapt quickly

Benefits:

  • Ongoing training and professional development opportunities
  • A collaborative and supportive team environment
  • The chance to make a meaningful impact on user satisfaction and loyalty

About This Role:

This is an exciting opportunity to join our team as a Technical Support Liaison Specialist. If you are a highly motivated and technically skilled individual who enjoys working in a dynamic environment, we encourage you to apply for this challenging and rewarding role.

We are committed to fostering a culture of innovation, collaboration, and continuous learning. Our team members are passionate about delivering exceptional user experiences and making a positive impact in the industry.

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