Mobile Device Technical Support Representative

9 hours ago


Ghaziabad, Uttar Pradesh, India beBeeSupport Full time ₹ 48,84,400 - ₹ 81,34,488
Customer Support Specialist

We are seeking a skilled professional to join our help desk team as a Customer Support Specialist.

This role involves providing technical support to users across global regions, handling issues related to mobile devices and services through calls, emails, and chats.

  • Main Responsibilities:
  • Provide customer support via phone, chat, and email in multiple languages
  • Troubleshoot mobile device and connectivity problems
  • Log and manage service tickets efficiently
  • Liaise with internal teams to resolve service-related issues
  • Ensure adherence to SLAs and KPIs
  • Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

  • 2–6 years of experience in international voice process / technical support
  • Excellent communication skills in multiple languages
  • Ability to work in a 24/7 rotational shift environment (including night shifts)
  • Strong troubleshooting and problem-solving skills
  • Experience with mobile technologies and ticketing tools is an asset
  • Self-starter with a collaborative mindset and attention to detail

About the Role:

This role offers the opportunity to work closely with international teams to resolve technical issues and improve the overall user experience.



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