
Mobile Device Technical Support Representative
9 hours ago
We are seeking a skilled professional to join our help desk team as a Customer Support Specialist.
This role involves providing technical support to users across global regions, handling issues related to mobile devices and services through calls, emails, and chats.
- Main Responsibilities:
- Provide customer support via phone, chat, and email in multiple languages
- Troubleshoot mobile device and connectivity problems
- Log and manage service tickets efficiently
- Liaise with internal teams to resolve service-related issues
- Ensure adherence to SLAs and KPIs
- Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in multiple languages
- Ability to work in a 24/7 rotational shift environment (including night shifts)
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is an asset
- Self-starter with a collaborative mindset and attention to detail
About the Role:
This role offers the opportunity to work closely with international teams to resolve technical issues and improve the overall user experience.
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