Post-Purchase Journey Operations Lead

22 hours ago


Mumbai, Maharashtra, India beBeePerformance Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
End-to-End Post-Purchase Journey Manager

We are seeking a highly skilled End-to-End Post-Purchase Journey Manager to own the entire post-purchase journey for our marketplace. The successful candidate will drive both seller dispatch readiness and 3PL performance.

  • Key Responsibilities:
  1. Oversee seller-side dispatches: timely packing, order readiness, and minimal post-order OOS.
  2. Manage 3PL relationships and hold them accountable on pickup/delivery SLAs, cost, and quality.
  3. Optimise allocation, reduce transit exceptions, damages, and returns.
  4. Partner with Ops & CS to lower contact rate, resolve WISMO issues, and ensure timely ticket closure.
  5. Track penalty recovery, claims realisation, and highlight leakage (lane delays, packer/station misses, weight mismatches).

Requirements:

  • 4–7 years in e-commerce logistics, 3PL operations, or supply chain.
  • Strong understanding of seller dispatch operations, 3PL contracts, OTD, RTO, and cost levers.
  • Proficient with dashboards, Excel/Sheets; SQL/BI a plus.
  • Bias for action, strong vendor management, and structured problem-solving.


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