Customer Journey Manager

Job Role OverviewThe Customer Experience Manager is accountable for delivering exceptional end-to-end customer experiences, serving as the primary point of contact for customer inquiries and feedback.Key Responsibilities:Ensure timely updates, clear communication, and proactive follow-ups with clients.Collaborate with internal teams to efficiently resolve...

We're Hiring: Temenos Journey Manager (TJM)Location:PAN IndiaExperience:4 to 10 YearsAbout the Role:We are looking for an experiencedTemenos Journey Manager (TJM) Developerto design and deliver high-quality digital customer journeys in the banking and financial services domain. This role offers the opportunity to work with cross-functional teams and...

Job DescriptionWe are seeking an experienced professional to lead the creation and execution of customer relationship management (CRM) journeys and automations. This key role will focus on boosting customer conversion and promotional communications for a specific business line.The ideal candidate will manage cross-functional stakeholder relationships,...

Delivering exceptional solutions & experiences, we strive to provide compelling value-based solutions through our comprehensive services management approach and benchmarking. Our company offers a range of innovative facilities management solutions targeting cost-effective, sustainable results at client facilities and workplaces.Role Summary:The Experience...

Key Role:As a Lifecycle Marketing Manager, you will be instrumental in maximizing conversion across the customer journey by designing and optimizing nurture, email, and lifecycle campaigns. Your goal will be to move leads from MQL to SQL to Opportunity to Closed Won.Core Responsibilities:Nurture & Email CampaignsDevelop lead nurture programs across email and...

Job Title: Product ManagerThis is a high-level managerial position responsible for overseeing the entire digital journey of customers from start to finish.Main Responsibilities:End-to-end management of customer journeys, focusing on meeting business targets and desired KPIs.Collaboration with various cross-functional teams for necessary approvals and...

Travel Experience CoordinatorWe're seeking a skilled travel consultant to elevate client journeys with tailored planning, efficient logistics, and attentive service.Manage flight and hotel reservations using travel agent portals ensuring accuracy, timeliness, and cost-efficiency.Collaborate with Destination Management Companies (DMCs) to arrange transfers,...

Responsibilities:- Own and manage the end-to-end customer experience post onboarding- Serve as the primary contact for customer queries, feedback, and escalations- Ensure timely updates, clear communication, and proactive follow-ups with clients- Coordinate with internal teams (Operations, Sales, Compliance, etc.) to resolve customer issues efficiently-...

Responsibilities:Own and manage the end-to-end customer experience post onboardingServe as the primary contact for customer queries, feedback, and escalationsEnsure timely updates, clear communication, and proactive follow-ups with clientsCoordinate with internal teams (Operations, Sales, Compliance, etc.) to resolve customer issues efficientlyTrack and...

Responsibilities:Own and manage the end-to-end customer experience post onboardingServe as the primary contact for customer queries, feedback, and escalationsEnsure timely updates, clear communication, and proactive follow-ups with clientsCoordinate with internal teams (Operations, Sales, Compliance, etc.) to resolve customer issues efficientlyTrack and...