Customer Journey Orchestrator

Customer Experience SpecialistKey Responsibilities:End-to-End Customer Management: Oversee the customer experience lifecycle, ensuring seamless interactions and timely resolution of queries.Primary Contact: Serve as the primary point of contact for customers, handling inquiries, feedback, and escalations in a professional and courteous manner.Communication...

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...

Delivering exceptional solutions & experiences, we strive to provide compelling value-based solutions through our comprehensive services management approach and benchmarking. Our company offers a range of innovative facilities management solutions targeting cost-effective, sustainable results at client facilities and workplaces.Role Summary:The Experience...

We're Hiring: Temenos Journey Manager (TJM)Location:PAN IndiaExperience:4 to 10 YearsAbout the Role:We are looking for an experiencedTemenos Journey Manager (TJM) Developerto design and deliver high-quality digital customer journeys in the banking and financial services domain. This role offers the opportunity to work with cross-functional teams and...

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...

Job DescriptionWe are seeking an experienced professional to lead the creation and execution of customer relationship management (CRM) journeys and automations. This key role will focus on boosting customer conversion and promotional communications for a specific business line.The ideal candidate will manage cross-functional stakeholder relationships,...

Key Role:As a Lifecycle Marketing Manager, you will be instrumental in maximizing conversion across the customer journey by designing and optimizing nurture, email, and lifecycle campaigns. Your goal will be to move leads from MQL to SQL to Opportunity to Closed Won.Core Responsibilities:Nurture & Email CampaignsDevelop lead nurture programs across email and...

Job Title: Product ManagerThis is a high-level managerial position responsible for overseeing the entire digital journey of customers from start to finish.Main Responsibilities:End-to-end management of customer journeys, focusing on meeting business targets and desired KPIs.Collaboration with various cross-functional teams for necessary approvals and...

Job DescriptionWe are seeking a highly skilled Chief Personalization Architect to lead our team. The ideal candidate will have in-depth expertise in personalization solutions, with additional experience in real-time decisioning and journey orchestration.Design and implement personalized experiences across web and mobile platforms using data-driven...