Front Office Team Member
4 weeks ago
Position Overview:
We are seeking a customer-focused Front Office Executive to provide exceptional service to our guests at Fairmont Mumbai. As the first point of contact, this role plays a crucial role in creating a memorable experience from arrival to departure.
Key Responsibilities:
- Guest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay.
- Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.
- Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.
- Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.
- Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests.
- Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.
- Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
- Team Collaboration: Work closely with other departments to ensure seamless guest experiences and resolve any issues that may arise.
- Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records.
Qualifications:
- Previous experience in a similar role within the hospitality industry is preferred.
- Exceptional customer service skills with a friendly and outgoing personality.
- Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
- Excellent organizational and multitasking abilities, with a keen attention to detail.
- Proficiency in using computer systems and hotel management software.
- Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
- Flexibility to work various shifts, including weekends and holidays.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
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