Front Office Team Member

5 days ago


Mumbai, Maharashtra, India Accor Full time

Position Overview:

We are seeking a customer-focused Front Office Executive to provide exceptional service to our guests at Fairmont Mumbai. As the first point of contact, this role plays a crucial role in creating a memorable experience from arrival to departure.

Key Responsibilities:

  • Guest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay.
  • Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.
  • Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.
  • Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.
  • Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests.
  • Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.
  • Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
  • Team Collaboration: Work closely with other departments to ensure seamless guest experiences and resolve any issues that may arise.
  • Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records.

Qualifications:

  • Previous experience in a similar role within the hospitality industry is preferred.
  • Exceptional customer service skills with a friendly and outgoing personality.
  • Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
  • Excellent organizational and multitasking abilities, with a keen attention to detail.
  • Proficiency in using computer systems and hotel management software.
  • Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
  • Flexibility to work various shifts, including weekends and holidays.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.



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