Front Office Team Member

4 weeks ago


Mumbai, Maharashtra, India Accor Full time

Position Overview:

We are seeking a customer-focused Front Office Executive to provide exceptional service to our guests at Fairmont Mumbai. As the first point of contact, this role plays a crucial role in creating a memorable experience from arrival to departure.

Key Responsibilities:

  • Guest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay.
  • Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.
  • Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.
  • Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.
  • Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests.
  • Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.
  • Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
  • Team Collaboration: Work closely with other departments to ensure seamless guest experiences and resolve any issues that may arise.
  • Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records.

Qualifications:

  • Previous experience in a similar role within the hospitality industry is preferred.
  • Exceptional customer service skills with a friendly and outgoing personality.
  • Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
  • Excellent organizational and multitasking abilities, with a keen attention to detail.
  • Proficiency in using computer systems and hotel management software.
  • Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
  • Flexibility to work various shifts, including weekends and holidays.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.



  • Mumbai, Maharashtra, India AccorHotel Full time

    Main ResponsibilitiesAs a key member of our Front Office team, you will be responsible for ensuring a smooth and efficient guest experience. This includes:Providing exceptional customer service and responding to guest inquiries in a timely and professional manner.Liaising with other departments to resolve administrative and operational issues.Coordinating...


  • Navi Mumbai, Maharashtra, India Mintskill HR Solutions LLP Full time

    Job Position OverviewMintskill HR Solutions LLP seeks an exceptional Front Office Executive to join our team. This is a key role in our organization, and we are looking for a highly skilled and experienced professional.Key ResponsibilitiesProvide exceptional customer service and ensure a warm welcome to all guests and visitors.Direct visitors to the...


  • Mumbai, Maharashtra, India Talent Corner Full time

    Key ResponsibilitiesAs a key member of our front office team, you will be responsible for ensuring a seamless check-in and check-out experience for our guests.Key Tasks:Manage online and phone reservations to ensure accurate and efficient guest arrivals.Provide exceptional customer service by informing guests about payment methods and verifying their credit...


  • Mumbai, Maharashtra, India Fernandes & Associates Full time

    Key Responsibilities:Provide exceptional customer service to hotel guests, addressing their queries, needs, and complaints.Act as the primary point of communication for guests, ensuring a positive and welcoming experience.Contribute to creating a positive first impression by maintaining a professional appearance and demeanor.Promote hotel services and...


  • Mumbai, Maharashtra, India The Indian Hotels Company Limited Full time

    Job ResponsibilitiesAs a Front Office Executive at The Indian Hotels Company Limited, you will play a vital role in ensuring a seamless and welcoming experience for our guests.Key responsibilities include:Guest Arrival and Departure - Welcome guests upon arrival, ensure that their registration cards are completed, and provide them with a warm and...


  • Mumbai, Maharashtra, India AccorHotel Full time

    Front Office Executive Job DescriptionWe are seeking a highly skilled and customer-focused Front Office Executive to join our team at AccorHotel. As the first point of contact for our guests, this role plays a crucial role in ensuring exceptional service from arrival to departure.Key Responsibilities:Guest Relations: Greet guests warmly upon arrival, assist...


  • Mumbai, Maharashtra, India AccorHotel Full time

    Position Overview: As a Front Office Executive at AccorHotel, you will play a crucial role in ensuring exceptional service from arrival to departure. This dynamic and customer-focused position requires a friendly and outgoing personality with exceptional customer service skills.Key Responsibilities:Guest Relations: Greet guests warmly upon arrival, assist...


  • Mumbai, Maharashtra, India Talent Corner Full time

    Roles and ResponsibilitiesWe are seeking a highly organized and communicative Front Office Executive to join our team at Talent Corner. The ideal candidate will have experience with PMS software, excellent English language skills, and strong leadership abilities.Key Responsibilities:Manage administrative tasks and maintain a high level of organizationHandle...


  • Mumbai, Maharashtra, India Accor Full time

    Job OverviewThis is an exciting opportunity to join Accor as a Front Office Team Lead. As a key member of our hotel team, you will be responsible for ensuring seamless operations and exceptional customer service.

  • Front Office Manager

    3 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Job Title: Assistant Front Office ManagerAbout the Role: The Assistant Front Office Manager is an integral part of our hotel's operations team, responsible for ensuring that our guests receive exceptional service and attention to detail. As a key member of the Front Office team, you will be responsible for supervising front office personnel, monitoring guest...


  • Mumbai, Maharashtra, India NIRMAL Full time

    Job Description:As a Front Office Executive at NIRMAL, you will be responsible for providing exceptional customer service and support to our clients. Your key responsibilities will include:Key Responsibilities:Attending to incoming calls and receiving guests in a professional and courteous manner.Receiving and processing inbound bills and couriers, and...

  • Front Office Manager

    4 weeks ago


    Mumbai, Maharashtra, India AccorHotel Full time

    Job Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at AccorHotel. As a Front Office Manager, you will be responsible for leading the Front Office team to deliver exceptional guest service and ensure a seamless check-in and check-out experience for our guests.Main Responsibilities:Liaise with...


  • Mumbai, Maharashtra, India Hyatt Corporation Full time

    Job SummaryAs a key member of the Front Office team, the Assistant Manager - Front Office will assist the Front Office Manager in overseeing the day-to-day operations of the Front Desk at the hotel. This role requires a strong focus on customer satisfaction, ensuring that guests receive exceptional service and that their needs are met...

  • Front Office Director

    3 weeks ago


    Mumbai, Maharashtra, India AccorHotel Full time

    Job Title: Front Office DirectorJob Summary: We are seeking an experienced Front Office Director to join our team at AccorHotel. As a key member of our management team, you will be responsible for leading the Front Office team to deliver exceptional guest experiences and drive business results.Main Responsibilities:Liaise with different departments to ensure...


  • Mumbai, Maharashtra, India Accor Full time

    Job Title: Front Office ExecutiveCompany Description: At Accor, we are committed to delivering exceptional guest experiences. Our Front Office Executive is responsible for ensuring that our guests receive the highest level of service and support during their stay.Key Responsibilities: Provide a warm and welcoming experience for our guests, responding to...


  • Mumbai, Maharashtra, India Hyatt Corporation Full time

    Job SummaryAs a key member of the Front Office team, you will assist the Front Office Manager in overseeing the day-to-day operations of the Front Desk at the hotel. Your primary responsibility will be to ensure the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards.Key ResponsibilitiesAssist with...

  • Front Office Manager

    1 month ago


    Mumbai, Maharashtra, India Accor Full time

    Job Title: Front Office ManagerJob Summary:We are seeking a highly skilled and experienced Front Office Manager to join our team at Accor. The successful candidate will be responsible for overseeing the front office operations, ensuring exceptional guest service, and leading a team of front office staff.Key Responsibilities:* Monitor front office personnel...


  • Mumbai, Maharashtra, India WAY2GO Full time

    Job Title: Front Office Team Lead - Mumbai OperationsWe are seeking an experienced Front Office Team Lead to join our team at WAY2GO in Mumbai. This role is responsible for overseeing the front desk and reception operations, handling international visitors and calls, and maintaining accurate records.About Us:WAY2GO is a dynamic company that values excellence...


  • Mumbai, Maharashtra, India Simplex Bemanning AB Full time

    Job Summary: We are seeking a Front Office Coordinator to join our team at {company}. As a key member of our front office team, the Front Office Coordinator will be responsible for providing exceptional customer service to our clients and internal stakeholders, ensuring a seamless and efficient experience for all interactions. Key Responsibilities: •...

  • Front Office Director

    4 weeks ago


    Mumbai, Maharashtra, India AccorHotel Full time

    Key Responsibilities:The Front Office Manager will be responsible for leading the Front Office team to deliver exceptional guest service and ensure a seamless check-in and check-out experience for our guests. This will involve:Liaising with other departments to ensure smooth and coordinated work.Ensuring that team members adhere to company policies and...