Complaint Management Specialist

1 day ago

Hyderabad Secunderabad Telangana, India beBeeQuality Full time ₹ 1,04,000 - ₹ 1,30,878
Job Overview

We are seeking an experienced Complaint Management Specialist to join our team. As a key member of our organization, you will be responsible for handling product technical complaints (PTC) for medical devices, pharmaceutical products, biologics, and combination products.

  • You will collaborate with internal/external stakeholders, including cross-functional teams, manufacturing sites, customer service, medical information, pharmacovigilance, sales associates, regulatory, commercial operations, legal, and risk management departments.
  • Your duties will include ensuring timely completion of all training, entering complaints into the global database, evaluating complaints for severity and risk, and ensuring timely processing and closure of complaints.
  • You will participate in ad-hoc meetings for product-specific complaint issues and provide timely feedback on complaint investigations.
  • Additionally, you will manage and ensure compliance of all quality processes and documentation with applicable regulations and standards.
  • You will proactively identify areas for improvement and support implementation.

In this role, you will also be responsible for:

  • Managing QMS records and ensuring discrepancies are addressed within defined timelines.
  • Preparing and updating data (timeline quality KPIs) periodically for team meetings.
  • Supporting team initiatives and continuous improvement projects.
Requirements and Qualifications

To be successful in this role, you will need:

  • A minimum of 3-7 years of related experience in the pharmaceutical industry.
  • Knowledge of cGMPs, Code of Federal Regulations in drugs and biologics, and complaint database software and reporting tools.
  • Bachelor s or Master s degree in Life Sciences, Healthcare, Business Administration, Engineering, or Information Technology.
  • Proficient problem-solving skills, attention to detail, and organizational abilities.
  • An analytical mindset and ability to multitask in a fast-paced environment.
Benefits

This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

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