Senior Complaints Manager

2 days ago

Hyderabad Secunderabad Telangana, India beBeeQuality Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title

We are seeking a highly skilled professional to lead our global complaint process and management system. This vital role ensures our complaint processes and systems remain compliant with current internal and external requirements.

Key Responsibilities
  • Evaluate and ensure triaged product complaint records align with applicable procedures.
  • Implement the complaint process per SOP requirements and manage the review/approval process flow of controlled documents in CDOCS, ensuring accuracy and consistency according to templates.
  • Apply analytical skills to evaluate complex situations using multiple sources of information and determine if investigations require further action.
  • Support the management of assigned projects or project tasks, including proactive communication, status updates, and tool maintenance, to achieve results within established timelines and quality standards.
Required Skills and Qualifications
  • Experience in a quality and/or manufacturing role within the biotech, medical device, or pharmaceutical industry is preferred.
  • Understanding of quality and industry requirements/expectations for a Quality Management System (QMS).
  • Understanding of applicable manufacturing/testing processes (e.g., API, Drug Substance, Drug Product, Packaging).
  • Familiarity with basic project management tools.
Benefits
  • A Master's degree with experience, a Bachelor's degree with relevant experience, or a Diploma with a substantial background in a science field or a related area of study.
Others
  • Strong analytical skills with the ability to evaluate complex situations and make data-driven decisions.
  • Proven ability to communicate clearly and effectively, translating business and stakeholder feedback into accurate and efficient processes.
  • The ability to operate in a matrixed or team environment, negotiating a position after taking feedback from multiple sources.
  • Demonstrated ability to lead functional teams, consistently deliver high-quality results, and manage your workload to meet timelines.
  • High degree of initiative, with the ability to manage your workload effectively and proactively communicate with stakeholders.

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