
Training Development Professional
1 day ago
Job Summary:
As a Training Manager, you will be responsible for conducting training modules for Agent Advisors and ADMs.
- Induction and on-boarding training programs
- Selling skills training
- MLI Insurance products and processes training
- MLI Digital tools and Assets training
- Agent and ADM learning journey training
- General Inductions (GID) and Immediate Inductions (IID)
- PRP and FOD as required
Key Responsibilities:
Deliver training in a blended format, combining classroom and virtual sessions. Develop facilitation skills and virtual delivery techniques to ensure seamless training across all sessions.
Administrative Tasks:
Manage administrative tasks, including driving adoption of the digital learning platform, coordinating with OH/OHs to calendarize training sessions, planning travel for training sessions, and ensuring set-up of SMART Classroom before commencing sessions.
Performance Monitoring and Feedback:
Monitor agent progress and provide regular feedback to ensure adherence to moral and ethical standards.
Training Material Development:
Update training material based on feedback from agents, customers, and stakeholders.
Employee Development:
Ensure agents receive continuous information on MLI products and facilitate self-development opportunities.
- Measure success through participant feedback, training days, customer survey ratings, pass percentages, digital adoption, IRDA exam pass rates, attendance, and achievement against targets.
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