Customer Engagement Specialist
3 weeks ago
We are seeking an enthusiastic and skilled Telesales Executive to contribute to our company's growth by generating sales and maintaining good customer relationships.
A successful Telesales Executive must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone and dealing with complaints and doubts.
Key Responsibilities:
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company's reputation
- Go the extra mile to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
Requirements:
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
VGK Builders Pvt Ltd is an equal opportunities employer and welcomes applications from candidates with diverse backgrounds and experiences.
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