Customer Engagement Specialist

5 days ago


Chennai, Tamil Nadu, India Aristocrat Full time
Job Summary

Aristocrat Research seeks an experienced Customer Engagement Specialist to join our team. The successful candidate will be responsible for contacting researchers and academics to provide information about our support services, responding to inquiries regarding research publication editing and related services, and maintaining client records and updating databases with new information.

Key Responsibilities
  • Contact researchers and academics to provide information about Aristocrat Research's support services.
  • Respond to inquiries regarding research publication editing and related services.
  • Maintain client records and update databases with new information.
  • Coordinate with research and support teams to follow up on client requirements.
Requirements
  • Excellent communication skills in English.
  • Experience in telecalling or support services roles is preferred.
  • Strong customer service orientation and problem-solving abilities.
  • Ability to handle high volumes of client calls effectively.


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