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IT Support Director

2 weeks ago

Allahabad, Uttar Pradesh, India beBeeProfessional Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Withum is a dynamic and inclusive work environment where talented professionals thrive. We empower our clients and staff with innovative tools and solutions to drive business success.

About This Role

The IT Support Manager oversees the day-to-day operations of the IT service team, ensuring delivery of high-quality support services.

  • Manage and mentor a team of IT professionals
  • Plan and implement strategic initiatives to align support services with the firm's goals
  • Maintain documentation for policies and procedures related to IT services
  • Evaluate compliance with IT-related policies and procedures
  • Support monitoring, analysis, and optimization of service offerings

This role requires exceptional leadership skills, technical acumen, and effective communication abilities.

Main Responsibilities
  • Operational Management: Ensure efficient operation of the IT service team, maintain service level agreements, and document policies and procedures.
  • Strategy & Planning: Contribute to technology planning, educate staff on emerging technologies, and stay current with key service development issues.
  • Leadership: Provide direction, coach team members, and delegate responsibilities effectively.

We are seeking an experienced and motivated professional who can lead our IT service team to deliver exceptional results.

Key Requirements:

  • Bachelor's degree in Computer Science or related field
  • 5+ years of experience in IT management or related field
  • Proven track record of delivering high-quality support services
  • Strong leadership and communication skills

What We Offer:

  • A dynamic and inclusive work environment
  • Ongoing training and professional development opportunities
  • Competitive salary and benefits package

We are an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values.