
IT Support Professional
1 day ago
Job Summary:
We are seeking a highly skilled Service Desk Specialist to join our team. In this role, you will be responsible for managing and resolving incidents efficiently to minimize disruption to business operations.
You will provide expert support for service desk operations, ensuring timely and effective resolution of user issues. This includes analyzing incident trends to identify areas for improvement and implementing proactive measures.
A key aspect of this role is collaborating with teams to enhance service delivery and optimize IT processes. You will also develop and maintain documentation for IT processes and procedures, ensuring compliance with industry standards and best practices in the cards and payments domain.
Key Responsibilities:- Manage and resolve incidents using the Service Now platform
- Implement and maintain Windows-based systems for optimal performance and security
- Oversee networking infrastructure for reliable connectivity and data flow
- Deliver remote desktop support to users for seamless access to resources
- Collaborate with teams to enhance service delivery and optimize IT processes
- Strong expertise in incident management and service desk operations
- Proficiency in the Service Now platform for managing IT services
- Solid experience with Windows systems and networking infrastructure
- Capability in remote desktop support and troubleshooting
- Understanding of the cards and payments domain and its IT requirements
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