Technical Support Specialist, Kindle Vella

2 weeks ago


Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full time
About the Role

The Kindle Vella Support Engineering team is responsible for providing tier 2 and 3 services for production support. This role also involves working with production operations teams for software product release coordination and deployment.

Key Responsibilities

  • Provide support for incoming tickets, including extensive troubleshooting tasks, covering multiple products, features, and services.
  • Work on operations and maintenance driven coding projects, primarily in Python, web technologies, Java, iOS, and Android.
  • Software deployment support in staging and production environments.
  • Develop tools to aid operations and maintenance.
  • System and support status reporting.
  • Ownership of one or more digital products or components.
  • Customer notification and workflow coordination and follow-up to maintain service level agreements.
  • Ability to independently drive individual work planning and stakeholder communication.

About the Team

Kindle Vella is a mobile reading experience for serial stories, released one episode at a time. The platform allows readers to interact directly with other devoted followers of the story, and even the author, to discuss the latest plot twists and turns.



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