Technical Support Specialist, Kindle Vella
2 weeks ago
The Kindle Vella Support Engineering team is responsible for providing tier 2 and 3 services for production support. This role also involves working with production operations teams for software product release coordination and deployment.
Key Responsibilities
- Provide support for incoming tickets, including extensive troubleshooting tasks, covering multiple products, features, and services.
- Work on operations and maintenance driven coding projects, primarily in Python, web technologies, Java, iOS, and Android.
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and support status reporting.
- Ownership of one or more digital products or components.
- Customer notification and workflow coordination and follow-up to maintain service level agreements.
- Ability to independently drive individual work planning and stakeholder communication.
About the Team
Kindle Vella is a mobile reading experience for serial stories, released one episode at a time. The platform allows readers to interact directly with other devoted followers of the story, and even the author, to discuss the latest plot twists and turns.
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Technical Support Specialist
4 weeks ago
Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full timeAbout the RoleThe Kindle Vella Support Engineering team is seeking a skilled Technical Support Specialist to provide tier 2&3 services production support and collaborate with development teams and production operations teams for software product release coordination and deployment.Key ResponsibilitiesProvide support of incoming tickets, including extensive...
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Technical Support Specialist
4 weeks ago
Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full timeJob SummaryThe Kindle Vella Support Engineering team is seeking a skilled Technical Support Specialist to provide tier 2&3 services production support and collaborate with development teams and production operations teams for software product release coordination and deployment.Key ResponsibilitiesProvide support of incoming tickets, including extensive...
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