Cloud Technology Support Specialist

3 weeks ago

Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time
About This Role
The eBook industry is in its early stages and is evolving rapidly. We are looking for excellent software engineers to join us in consistently improving our customer experience towards our goal of "Every book, ever written, in any language, all available in less than 60 seconds."

The Kindle Store team builds and operates the Kindle books shopping experience across platforms around the world. This includes the shopping experience on the retail website, all e-ink and Kindle Fire devices and Kindle reading apps. Our charter is to build a store that makes it easy for customers to find content that is relevant to them.

As a support engineer, your work will involve:
  • Developing tools, applications, code improvements and scripts to resolve operational burden of support engineers and operations
  • Support engineering and troubleshooting on issues related to the digital platform services and content for various products
  • Interface with content acquisition, content providers, operations and technical teams to ensure content delivery as per service level agreements
  • Production builds, tools, and configuration management for software product releases and successful deployments.

Key Job Responsibilities
This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:
  • Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
  • Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
  • Read and understand complex application code and make code fixes to resolve support issues
  • Software deployment support in staging and production environments.
  • Develop tools to aid operations and maintenance.
  • System and support status reporting.
  • Ownership of one or more digital products or components.
  • Customer notification and workflow coordination and followup to maintain service level agreements.
  • Work with Seattle engineering team for handingoff or taking over active support issues and to create a team specific knowledge base and skill set.

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