Talented Software Development Specialist
1 week ago
About ADCI
We are a leading company in the digital storytelling space, providing innovative solutions for mobile reading experiences. Our team is passionate about delivering exceptional products that captivate audiences worldwide.
Job Description
We are seeking a highly skilled Support Engineer III to join our Kindle Vella team. This role will involve providing tier 2&3 services production support and working with development teams to deliver high-quality software releases.
Main Responsibilities:
- Support incoming tickets, including extensive troubleshooting tasks, covering multiple products, features, and services
- Work on operations and maintenance driven coding projects, primarily in Python, web technologies, Java, iOS, and Android
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more Digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
About the Team
Kindle Vella is a mobile reading experience for serial stories, released one episode at a time. Readers can interact directly with other devoted followers of the story and even the author to discuss the latest plot twists and turns.
BASIC QUALIFICATIONS
- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern programming languages
- B.E. in Computer Science or a related field
- Strong knowledge of programming, Operating System, and Data structures concepts preferred
- Comfortable communicating cross-functionally and across management levels in formal and informal settings
- Shows creativity and initiative to improve productivity and develop defect reduction strategies using automation or creative processes
PREFERRED QUALIFICATIONS
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
- Demonstrated experience in Perl, Python, or shell scripts, a sound understanding of web technologies
- Detailed knowledge of the UNIX/Linux operating system and tools
- Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications
- Demonstrated skill and passion for problem solving and operational excellence
Salary Range: ₹12,00,000 - ₹18,00,000 per annum
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