
Hotel Housekeeping Director
3 days ago
The purpose of this role is to set and maintain the highest standards of cleanliness, presentation, and maintenance across all properties.
This position involves developing and monitoring housekeeping procedures, conducting detailed snag lists, advising Unit Facility Managers on process flows, and ensuring consistent brand compliance across locations.
- Develop, implement, and standardise housekeeping policies, procedures, and checklists across all properties.
- Conduct regular property audits, including detailed snag lists for all areas such as guest spaces, back-of-house, and public areas and ensure timely closure of pending items.
- Advise and guide Unit Facility Managers on best practices, process flows, resource allocation, and vendor management.
This is a leadership role that requires excellent leadership and coaching skills to influence and guide unit-level teams.
The incumbent will act as a strategic partner to unit leadership, providing operational support, training, and performance evaluations to enhance member and guest experience.
A key responsibility is to develop, implement, and monitor housekeeping schedules from each unit to ensure efficiency and adherence to preventive maintenance plans.
Additional responsibilities include collaborating with Engineering and Operations teams to address maintenance issues identified during inspections and supporting recruitment, on-boarding, and training of facility staff at unit level.
The ideal candidate should have a strong eye for detail, with the ability to identify and resolve discrepancies in upkeep and maintenance.
They should also have proficiency in snag list creation and follow-up tracking tools, as well as knowledge of sustainable cleaning solutions and modern housekeeping technology.
They must be able to work effectively in a team environment and communicate clearly with colleagues and stakeholders.
They should have a strong understanding of hotel operations and be able to make decisions based on data and analysis.
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