App Support Specialist

1 day ago

Kannur, Kerala, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,50,000

Support Professional Role

We are seeking an experienced and skilled Support Professional to play a key role in ensuring customer satisfaction with our UnlimitedAstro app.

Key Responsibilities:

  • Respond promptly to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
  • Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
  • Troubleshoot and resolve customer issues, escalating complex cases when necessary.
  • Maintain records of customer interactions and feedback for process improvement.
  • Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
  • Strive to achieve customer satisfaction targets and contribute to a positive brand image.

Requirements & Qualifications:

  • Bachelor's degree in any discipline (preferred: Business Administration, Communication).
  • 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
  • Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages is an advantage.
  • Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Empathetic, patient, customer-first mindset.
  • Familiarity with CRM tools (e.g., Salesforce, ZOHO) preferred.
  • Willingness to work in flexible shifts as per business needs.

Benefits:

This role offers the opportunity to work in a dynamic and fast-paced environment, collaborate with a talented team, and develop your skills and expertise in customer support.

  • Client Support Specialist

    1 day ago

    Kannur, Kerala, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Title: Client Support SpecialistDescription:We are seeking a skilled client support specialist to provide exceptional service and support to students and parents throughout their educational journey.This role involves addressing concerns and refund requests with empathy, accuracy, and efficiency, ensuring a seamless and engaging experience for all...

  • Growing Health and Fitness Apps Through Performance Marketing

    5 days ago

    Kannur, Kerala, India beBeeGrowth Full time ₹ 9,00,000 - ₹ 18,00,000

    About our companyWe're seeking a Mobile App Growth Specialist to lead and scale paid campaigns that drive installs, subscriptions, and conversions for our wellness apps.This role is all about executing paid campaigns day in and day out, optimizing funnels, and ensuring growth at scale.If you're someone who thrives on scaling apps through ads, experimenting...

  • Senior Power Apps Developer

    6 days ago

    Kannur, Kerala, India beBeeLeadership Full time US$ 10,00,000 - US$ 15,00,000

    Power Apps Leadership OpportunityWe are seeking a highly skilled and experienced Power Apps professional to join our team. The ideal candidate will have a strong background in Power Apps development, with a minimum of 6 years of experience.The successful candidate will be responsible for designing, developing, and maintaining Power Apps solutions to meet...

  • Google Apps Script Developer

    4 days ago

    Kannur, Kerala, India beBeeDeveloper Full time ₹ 12,00,000 - ₹ 16,00,000

    Automate Productivity with Google Apps ScriptWe are seeking an experienced developer to join our team on a full-time basis in India. As a member of our development team, you will be responsible for developing, customizing, and maintaining Google Apps Scripts to automate workflows and enhance productivity.Key Responsibilities:Develop and maintain automated...

  • Senior Technical Support Specialist

    4 days ago

    Kannur, Kerala, India beBeeSecurity Full time ₹ 18,30,000 - ₹ 23,45,000

    Protecting the digital way of life requires a robust security strategy. As a senior technical support specialist in AI Access Security and SaaS Security, you will serve as the primary point of contact for complex issues related to GenAI app adoption.Key ResponsibilitiesProvide expert technical guidance to customers and partners on AI Access Security and SaaS...

  • Technical Support Specialist

    3 days ago

    Kannur, Kerala, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title: Technical Support SpecialistWe are seeking an experienced technical support specialist to provide expert assistance and maintain system performance.Main Responsibilities:Technical issue resolution and desktop computer managementTroubleshooting and maintaining system efficiencyPrinter support and computer repair servicesThe ideal candidate will...

  • IT Support Specialist

    4 days ago

    Kannur, Kerala, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: IT Support SpecialistWe are seeking a highly skilled IT professional to fill this role. The successful candidate will have 4+ years of IT experience, strong analytical skills, and excellent communication abilities.The ideal candidate will also have experience in customer interaction, requirement gathering, and application testing/validation, with...

  • Education Support Specialist

    3 days ago

    Kannur, Kerala, India beBeeEducation Full time US$ 50,000 - US$ 65,000

    Job Title: Education Support SpecialistThe role of an Education Support Specialist is to provide support and guidance to students in their academic journey. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for helping others.As an Education Support Specialist, you will be responsible for community outreach and...

  • Chat Support Specialist

    3 days ago

    Kannur, Kerala, India beBeeSupport Full time ₹ 30,000

    Job Title: Chat Support SpecialistWe are seeking a skilled Chat Support Specialist to join our team.This is an excellent opportunity for individuals who enjoy helping others and working in a fast-paced environment.As a Chat Support Specialist, you will be responsible for responding to customer inquiries via chat support only, delivering accurate and...

  • Technical Support Specialist

    3 days ago

    Kannur, Kerala, India beBeeNetwork Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistWe're seeking a passionate technical support specialist to deliver world-class post-sales support, handling complex technical inquiries and troubleshooting to maximize customer value.Support customers and partners on product configuration, performance, and troubleshooting.Diagnose, isolate, and resolve technical issues...