
Guest Experience Manager
6 days ago
Job Title: Guest Experience Manager
Key Responsibilities:- Manage Room Reservations
- Provide Accurate Information on Availability and Pricing
- Convert Inquiries into Confirmed Bookings
- Cross-functional Collaboration with Front Office, Housekeeping, and F&B Teams
- Maintain Updated Records of Reservations and Guest Preferences
- Build Strong Relationships with Corporate Clients and Repeat Guests
- Handle Cancellations and Special Requests Efficiently
- Monitor OTA Bookings and Guest Reviews
Requirements:
- Bachelor's Degree in Hotel Management or Hospitality
- Prior Experience in Reservations, Sales, or Guest Relations
- Excellent Communication Skills (English Preferred)
- Familiarity with Hotel PMS and OTA Platforms
- Sales-driven, Customer-oriented, and Detail-focused
- Ability to Multitask in a Fast-paced Environment
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