Guest Experience Manager

6 days ago


Vellore, Tamil Nadu, India beBeeReservations Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Guest Experience Manager

Key Responsibilities:
  • Manage Room Reservations
  • Provide Accurate Information on Availability and Pricing
  • Convert Inquiries into Confirmed Bookings
  • Cross-functional Collaboration with Front Office, Housekeeping, and F&B Teams
  • Maintain Updated Records of Reservations and Guest Preferences
  • Build Strong Relationships with Corporate Clients and Repeat Guests
  • Handle Cancellations and Special Requests Efficiently
  • Monitor OTA Bookings and Guest Reviews

Requirements:

  • Bachelor's Degree in Hotel Management or Hospitality
  • Prior Experience in Reservations, Sales, or Guest Relations
  • Excellent Communication Skills (English Preferred)
  • Familiarity with Hotel PMS and OTA Platforms
  • Sales-driven, Customer-oriented, and Detail-focused
  • Ability to Multitask in a Fast-paced Environment


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