Enterprise IT Support Specialist
3 weeks ago
Job Summary:
We are seeking an experienced Enterprise Helpdesk Technician Associate to join our team at Stratacent. The successful candidate will be responsible for providing top-notch technical support to our end-users. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of our IT systems.
Primary Roles and Responsibilities:
• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.
• Manage user accounts, permissions, and access rights.
• Install, configure, and maintain computer systems and applications.
• Document and track support requests and resolutions using a ticketing system.
• Collaborate with other IT team members to resolve complex issues.
• Assist in the development and implementation of IT policies and procedures.
• Conduct training sessions for end-users on various software and hardware topics.
• Stay updated with the latest technology trends and advancements.
Qualifications:
• Bachelor's degree in information technology, Computer Science, or a related field
• Proven prior experience in a helpdesk or technical support role
• Strong knowledge of Windows and Mac operating systems
• Familiarity with network protocols, hardware, and software troubleshooting
• Strong knowledge and experience working with Service Now
• Familiarity with NICE ACD software
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus
Company Profile:
Stratacent is an IT Consulting and Services firm, headquartered in Jersey City, NJ, with two global delivery centres in New York City area and New Delhi area plus offices in London, Canada and Pune, India.
Employee Benefits:
• Group Medical Insurance
• Cab facility
• Meals/snacks
• Continuous Learning Program
Equal Opportunity Employer:
Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors
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