Enterprise Infrastructure Support Specialist
1 week ago
Job Overview
We are seeking a highly skilled Enterprise Infrastructure Support Specialist to join our team at Microland. As a key member of our Network Operations Center (NOC), you will be responsible for ensuring the smooth operation of our enterprise infrastructure, including applications, websites, servers, routers, switches, firewalls, and other critical systems.
Key Responsibilities
- Monitor and maintain the operational, performance, and integrity of our enterprise infrastructure.
- Follow documented standard operating procedures and collaborate with various IT teams for follow-ups and escalations.
- Coordinate conference calls for major outages and discussions, troubleshoot problems, and track issues through a designated ticketing system.
- Report incidents, escalate complicated issues, and provide documentation for process changes and format updates.
- Participate in disaster recovery and business continuity planning events and work with vendors for issues related to their products.
- Follow defined procedures for shift handovers and maintain 100% compliance with information security activities.
Requirements
- Bachelor's degree in computer science, computer engineering, or a similar field.
- Excellent troubleshooting skills and preferred knowledge of monitoring tools such as SolarWinds, PRTG, Splunk, AppDynamics, and Extrahop.
- Knowledge of ServiceNow, incident management, change management, and problem management, as well as F5 and load balancers, firewalls, and networking equipment.
- Preferred certifications: CCNA, ITIL Foundation, and ability to work flexible hours with good written and verbal communication skills.
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