Highly Skilled Technical Support Specialist

4 days ago

Hyderabad, Telangana, India beBeeServiceDesk Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Summary:

We are seeking a highly skilled and dedicated Service Desk Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support and assistance to our end-users.

Key Responsibilities:

  • Maintain quality IT help desk services and drive change for the business.
  • Provide excellent technical and non-technical support with outstanding customer service and timeliness.
  • Triage, assign, resolve, and escalate incoming tickets, phone calls, and chat messages.
  • General network troubleshooting for connectivity issues with VPN, secure Wi-Fi, and wired connectivity to the internal network.

Requirements:

  • A deep understanding of root cause analysis.
  • Strong knowledge in Google configuration, troubleshooting performance issues, general system issues, and applications such as Google Docs and Remote Desktop Connection.
  • Sound experience in Mac and Windows hardware and software.
  • Working knowledge of Active Directory administration, Google applications, Google Drive, Gmail, Google Docs, Gmail, Outlook, and basic mail server troubleshooting.
  • MDM and Device Enrollment, Multi-factor authentication, Basic SSO integration and management, Video Conference tools such as Zoom, Basic network understanding including TCP/IP, LAN, WAN, VPN, and the ability to troubleshoot them on PC or Mac.

Benefits:

  • Opportunity to work with a dynamic and growing organization.
  • Competitive compensation package.
  • Excellent opportunities for career growth and professional development.

Others:

  • This is a full-time position working 24x7 US, APJ, or EMEA business hours.
  • The ideal candidate must be fluent in English and have a strong level of emotional intelligence.
  • Strong documentation and communication skills are required.

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