Highly Skilled Technical Support Specialist

5 days ago


Hyderabad, Telangana, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

We are seeking a skilled Tech Analyst to join our organization. The ideal candidate will have excellent technical knowledge and strong interpersonal skills to handle IT issues for employees and contractors.

This role is responsible for handling and resolving IT issues via phone, email, or in-person. The successful candidate will have hands-on knowledge of Office 365 accounts and services, experience with Ticketing tools Jira and Service now, and the ability to troubleshoot hardware and software issues.

Our ideal candidate will have a graduate degree in Computer Science, Information Systems, or related field and at least three years of experience in an end-user support role. They will also have a strong understanding of IT-Infrastructure systems, software, and tools, as well as good multitasking and time management skills.

In addition, experience with voice-based technical support, working with international users, and meticulous approach, attention to detail, and excellent communication skills are preferred.

Key Responsibilities
  • Handle and resolve IT issues via phone, email, or in-person
  • Hands-on knowledge of Office 365 accounts and services
  • Experience with Ticketing tools Jira and Service now
  • Troubleshoot hardware and software issues
Requirements
  • Graduate degree in Computer Science, Information Systems, or related field
  • At least three years of experience in end-user support role
  • Strong understanding of IT-Infrastructure systems, software, and tools
  • Good multitasking and time management skills
Benefits
  • A dynamic work environment with opportunities for growth and development
  • A competitive salary and benefits package

We are an equal opportunities employer and welcome applications from diverse candidates.



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