IT Technical Support Specialist

24 hours ago

Hyderabad, Telangana, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing advanced technical support across multiple platforms, acting as an escalation point for Level 1 analysts, and ensuring timely resolution of incidents and service requests.

The role requires strong troubleshooting skills, knowledge of cross-platform operating systems (Windows, macOS, Ubuntu/Linux), and hands-on experience with Google Workspace (G Suite) and OneLogin administration.

Key Responsibilities:
  1. Act as the escalation point for Level 1 Service Desk Analysts.
  2. Provide advanced support for Windows, macOS, and Ubuntu/Linux systems.
  3. Administer and support Google Workspace (G Suite) including email, groups, calendars, shared drives, and security configurations.
  4. Manage OneLogin for identity and access management (user provisioning, de-provisioning, SSO setup, MFA support).
  5. Troubleshoot and resolve incidents related to hardware, software, networking, and SaaS applications.
  6. Support end-user onboarding/offboarding (device setup, G Suite and OneLogin access, license management).
  7. Document technical solutions and contribute to knowledge base articles.
  8. Ensure SLA adherence by prioritizing and following up on tickets.
  9. Collaborate with other IT teams for escalated or cross-functional issues.
  10. Participate in problem management to address recurring issues.
  11. Ensure compliance with IT security, data protection, and organizational policies.
Requirements:
  1. Strong working knowledge of Windows, macOS, and Ubuntu/Linux.
  2. Hands-on administration experience with Google Workspace (G Suite).
  3. Experience with OneLogin or similar Identity and Access Management (IAM) tools.
  4. Familiarity with SaaS application troubleshooting (Slack, Zoom, Jira, etc.).
  5. Good understanding of networking fundamentals (VPN, DNS, DHCP, Wi-Fi).
  6. Strong troubleshooting, analytical, and problem-solving skills.
  7. Excellent written and verbal communication skills.
  8. Customer-focused with the ability to handle escalations professionally.
  9. Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
  10. 2-4 years of IT Service Desk/Helpdesk support experience, with at least 1 year at Level 2 support.
  11. Experience supporting cross-platform OS environments.
  12. Certifications in ITIL, Google Workspace, CompTIA, or IAM (OneLogin/Okta) are a plus.

  • Technical Support Engineer

    4 weeks ago

    Hyderabad, Telangana, India Creative People Specialist Full time

    As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will resolve customer issues and provide technical guidance in addressing their business needs. You will be the voice of the customer into ServiceNow product and development teams for product feedback and improvements. You will play...

  • Technical Support Specialist

    5 days ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 12,50,000

    Job Title: Technical Support SpecialistOverview: We are seeking a skilled technical support specialist to manage production support systems, incident management, and change management.The ideal candidate will have hands-on experience with Service Now (incident management, change management), Linux, Mainframe, Zscaler, SQL, event management tools like...

  • Technical Support Specialist

    5 days ago

    Hyderabad, Telangana, India beBeetechnical Full time ₹ 4,00,000 - ₹ 6,00,000

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will provide first-level support for hardware, software, network, and system issues.Key Responsibilities:Troubleshoot and resolve basic technical problems or escalate as necessaryLog and track issues using...

  • Technical Support Specialist

    2 days ago

    Hyderabad, Telangana, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 15,00,000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. This role will involve providing exceptional customer service and technical support to our clients.Key Responsibilities:Monitoring of observability tools including New Relic, AWS Cloud Watch, Kibana, MixPanel, and Mongo Atlas ChartMonitoring and...

  • Technical Support Specialist

    6 days ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 15,94,318 - ₹ 21,54,823

    Job OverviewWe're seeking an experienced Technical Support Specialist to join our team.This role involves troubleshooting and resolving customer technical issues, working collaboratively with internal teams and leveraging cutting-edge tools to provide seamless support experiences.The ideal candidate will have a passion for delivering exceptional customer...

  • Leading Technical Support Specialist

    6 hours ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Opportunity: Technical Support SpecialistWe are seeking a skilled professional to join our team as a Technical Support Specialist.Job Description:As a Technical Support Specialist, you will be responsible for providing exceptional customer support and resolving technical issues related to Microsoft Teams and Office 365 technologies. Your primary goal...

  • Technical Support Specialist

    5 days ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Job Title:A dedicated and accomplished Technical Support Specialist is sought to lead a team of skilled support analysts in delivering exceptional technical assistance to internal users and external clients.Key Responsibilities:Strategic Planning and Execution: Develop and implement strategic plans to enhance the technical support function, aligning with...

  • Technical Support Specialist

    6 hours ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 28,00,000 - ₹ 45,00,000

    Job OpportunityWe are seeking tech-savvy professionals to join our team as Technical Support Specialists.As a member of our team, you will be responsible for providing technical assistance via phone, chat, and email. You will deliver remote support for various operating systems and devices, troubleshoot network and OS-related issues, and document incidents...

  • Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India TALENT HUNT PLACEMENTS AND CONSULTANCY Full time

    Job Summary : We are looking for a dedicated Technical Support Specialist to provide technical assistance and support to our clients and internal teams. The ideal candidate will have excellent problem-solving skills and the ability to troubleshoot software and hardware issues, ensuring high customer satisfaction and timely resolution of technical ...

  • Technical Support Specialist

    5 hours ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 10,00,000 - ₹ 15,00,000

    Job OverviewAs a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our infrastructure. Your primary responsibility will be to monitor and troubleshoot issues related to CPU, memory, hard disk size, log size, and other vital server parameters.Your duties will include reporting performance issues to the appropriate...