Leading Technical Support Specialist

2 weeks ago

Hyderabad, Telangana, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Opportunity: Technical Support Specialist

We are seeking a skilled professional to join our team as a Technical Support Specialist.

Job Description:

As a Technical Support Specialist, you will be responsible for providing exceptional customer support and resolving technical issues related to Microsoft Teams and Office 365 technologies. Your primary goal will be to deliver high-quality support experiences, ensuring customers receive timely and effective resolutions to their queries. This involves analyzing complex technical problems, identifying root causes, and implementing efficient solutions to prevent future occurrences.

You will work closely with cross-functional teams, including engineering and product development groups, to investigate product defects, develop automation techniques, and drive product improvements. Additionally, you will engage in regular meetings to discuss the status of escalated bugs and new issues, contributing to the continuous improvement of our services.

The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for delivering top-notch customer service. If you are a motivated individual who thrives in fast-paced environments and is eager to make a meaningful impact, we encourage you to apply for this exciting opportunity.

Required Skills and Qualifications:

- Proven experience as a Technical Support Engineer or similar role
- Strong problem-solving, debugging, and troubleshooting skills
- Good understanding of Office 365 technologies and Microsoft Teams features
- Familiarity with helpdesk ticketing systems and escalation procedures
- Experience working with tools like Log Reader, Fiddler, and Browser Dev tools
- Excellent communication and customer service abilities
- Ability to analyze and interpret data captures and trace logs
- Experience supporting the M365 suite of products and troubleshooting web and desktop apps

What We Offer:

We are committed to creating a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. As a Technical Support Specialist, you can expect to work on challenging projects, develop your skills, and contribute to the success of our organization. In return, we offer a competitive salary package, opportunities for career advancement, and a comprehensive benefits program. Join us in shaping the future of customer support and take your career to the next level

How to Apply:

If you are a motivated and results-driven professional looking for a new challenge, please submit your application, including your resume and cover letter, to explore this exciting opportunity further.

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