ServiceNow Incident Manager
2 days ago
TQuanta Technologies Pvt. Ltd. is seeking a skilled Incident Management Analyst:
Role Summary: The successful candidate will be responsible for implementing and maintaining the company's IT Service Management (ITSM) processes, specifically Incident Management.
Key Responsibilities:
- Sustain and enhance the existing ITSM Incident Management process.
- Develop and maintain detailed process documentation.
- Work closely with stakeholders to understand their needs and concerns.
- Continuously monitor and evaluate the efficiency and effectiveness of Incident Management processes.
Essential Qualifications:
- 3+ years of experience in ITSM processes.
- Extensive knowledge of ITSM tools, particularly ServiceNow.
- Excellent analytical, problem-solving, and communication skills.
Additional Information: This role requires strong technical expertise, excellent communication skills, and a passion for delivering high-quality results in a fast-paced environment.
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