ServiceNow Expert

1 week ago


Bengaluru, Karnataka, India VALUEMAP TECHNOLOGIES PRIVATE LIMITED Full time
About the Role

We are seeking an experienced ServiceNow developer to drive the implementation, customization, and integration of ServiceNow to meet business needs.

You will apply your expertise in ITSM and ITOM to develop and optimize workflows, enhance user experiences, and ensure smooth integrations with other business systems.

Key Responsibilities:
  • Lead and participate in the implementation of ServiceNow ITSM, ITOM, and other modules across the organization.
  • Oversee the design, configuration, and deployment of solutions in ServiceNow.
  • Work on the integration of ServiceNow with external systems using integration tools and APIs to ensure seamless data flow and improve business processes.
  • Customize ServiceNow modules, including Incident Management, Problem Management, Change Management, Service Catalog, and Knowledge Management, to fit business needs.
  • Lead and manage multiple ServiceNow projects, ensuring they are completed on time, within scope, and budget.

The ideal candidate has 5-7 years of experience working with ServiceNow, specifically in ITSM and ITOM. They must have a deep understanding of ServiceNow features and functionality.

Estimated Salary: $120,000 - $180,000 per year

Requirements:
  • Hands-on experience working with ServiceNow, specifically in ITSM (Information Technology Service Management) and ITOM (IT Operations Management).
  • Proven ability to handle multiple projects simultaneously, delivering successful implementations within defined timelines and budgets.
  • Strong working knowledge of ITSM principles and best practices, as well as experience implementing ITOM solutions such as Event Management, Discovery, Orchestration, and Cloud Management.
  • Familiarity with JavaScript, Python, or similar scripting languages for customizing ServiceNow modules and automating business processes.
Preferred Qualifications:
  • Experience with additional ServiceNow modules, such as Security Incident Management, Governance, Risk & Compliance (GRC), Customer Service Management (CSM), or HR Service Delivery.
  • Familiarity with Agile methodologies and working in Agile teams.
  • Prior experience in a client-facing role managing ServiceNow implementation for large-scale organizations.
  • Experience with ITIL best practices, preferably with certification in ITIL Foundation or higher.


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