Front Desk Coordinator

7 hours ago

Davangere, Karnataka, India beBeeGuestServices Full time ₹ 3,50,000 - ₹ 5,00,000
Job Description

The role of a Guest Services Coordinator plays a vital part in ensuring the smooth operation of student and faculty accommodations.

Key Responsibilities:
  • Guest Services:
    • Provide exceptional support to students, parents, visiting faculty, and external guests.
    • Manage inquiries, offer accurate information, and guide visitors accordingly.
    • Ensure professional and courteous handling of phone calls, emails, and in-person queries.
    • Maintain visitor records, appointment schedules, and check-in/check-out logs.
  • Student Liaison & Support:
    • Serve as a liaison between students and administration for hostel-related queries.
    • Address and resolve student complaints related to facilities and services.
    • Coordinate with student welfare/administration teams for resolution of issues.
  • Accommodation Management:
    • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
    • Ensure rooms are well-prepared, clean, and meet hospitality standards.
    • Address any accommodation-related issues promptly and effectively.
  • Facility Management (Building B – Hostel & Guest Accommodation):
    • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
    • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
    • Report property-related issues and ensure timely resolution.
    • Maintain records of complaints, repairs, and service requests.
  • Administrative Support:
    • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
    • Assist in preparing reports on student/guest satisfaction and property maintenance.
    • Support events by coordinating guest arrivals and accommodation.
    • Ensure compliance with institute policies and safety standards.
    Required Skills & Qualifications:
    • Excellent communication and interpersonal skills.
    • Strong problem-solving ability with a student- and guest-centric approach.
    • Ability to multitask and handle pressure situations calmly.
    • Proficiency in MS Office (Word, Excel, Outlook).
    • Attention to detail with record-keeping and reporting.
    • Team coordination and stakeholder management skills.
    Qualification & Experience:
    • Graduate in Hospitality, Administration, or related field.
    • 2–4 years of experience in front desk, guest relations, or facility management.
    • Experience in handling student accommodation/hostel management is an added advantage.

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