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Regional Business Operations Coordinator

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Regional Administrative Manager Role

  • Key Responsibilities:
    • Oversee the management of regional administrative activities and operations, as well as direct team members.
    • Establish clear goals and expectations for team performance.
    • Collaborate with senior management to develop strategic plans and programs.
    • Provide regular updates to zonal administrators on operational progress and incident management.
    • Monitor key project milestones, plans, and progress.
    • Manage communication and discussions effectively.
    • Ensure seamless execution of exam-day and non-exam-day administrative activities, including team coordination.
    • Maintain zero incidents related to administrative services during exams.
    • Support talent development and recruitment within the team.
    • Implement and monitor control mechanisms for the admin team within the region.
    • Develop and train the admin team within the region.
    • Standardize processes across all exam venues.
    • Manage vendors and contracts at the regional level.
    • Publish regular dashboards on key performance metrics for zonal administrators and senior management.
    • Serve as the central point of contact for facility-related matters at the regional level.
    • Ensure SLA/SLC compliance at exam venues.
    • Exercise governance over Vidz/Lisp partners, facilitating regular meetings and audit closure.
    • Manage contracts and agreements.
    • Assist in shortlisting potential partners or venues based on defined criteria within the region.
    • Maintain and monitor legal compliance for all venues.
    • Develop and implement contingency plans and business continuity protocols.
    • Conduct surprise checks at exam venues.
    • Handle crisis situations professionally.
    • Collaborate with manpower agencies and coordinate their efforts.
    • Conduct audits of exam venues.