Customer Relationship Growth Manager

15 hours ago

Meerut, Uttar Pradesh, India beBeeCRM Full time ₹ 30,00,000 - ₹ 50,00,000

Job Overview:

A skilled CRM professional is sought to develop and execute strategies that drive customer engagement, retention, and growth.

  • Customer Engagement Strategy: Develop and implement customer engagement strategies aligned with business objectives, focusing on relationship building and growth.
  • Team Leadership: Manage, mentor, and motivate a team of CRM specialists, ensuring their professional development and fostering a collaborative work environment.
  • Data Analysis & Reporting: Analyze customer data, identify trends, and generate reports to measure campaign effectiveness and inform decision-making.
  • Cross-functional Collaboration: Collaborate with marketing, sales, and customer support teams to align CRM strategies and ensure a consistent customer experience.

The ideal candidate will possess expertise in CRM platforms, data management, and reporting, as well as strong leadership, communication, and interpersonal skills. They will be able to analyze data, identify trends, and solve complex CRM-related problems, while developing and implementing effective CRM strategies aligned with business goals.

Key Responsibilities:

1. Customer Engagement Strategy Development: Develop and implement customer engagement strategies aligned with business objectives, focusing on relationship building and growth.

2. Team Leadership: Manage, mentor, and motivate a team of CRM specialists, ensuring their professional development and fostering a collaborative work environment.

3. Data Analysis & Reporting: Analyze customer data, identify trends, and generate reports to measure campaign effectiveness and inform decision-making.

4. Cross-functional Collaboration: Collaborate with marketing, sales, and customer support teams to align CRM strategies and ensure a consistent customer experience.

Requirements:

Strong technical skills in CRM platforms and data management

Excellent leadership, communication, and interpersonal skills

Ability to analyze data and identify trends

Ability to solve complex CRM-related problems

Proven track record of developing and implementing effective CRM strategies

We offer a competitive compensation package and opportunities for professional growth and development.

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