Business Development Contact Center Representative

2 weeks ago

Jamnagar, Gujarat, India beBeeCustomerService Full time ₹ 7,50,000 - ₹ 15,00,000
Customer Service Representative Job Description

This role entails working as a Customer Service Representative in India, responsible for handling inbound and outbound calls to address customer inquiries, resolve issues, and ensure customer satisfaction.

Key Responsibilities:

  • Answering customer queries with accuracy and professionalism
  • Providing product and service information in a clear and concise manner
  • Troubleshooting problems and escalating complex cases to relevant departments when necessary
  • Maintaining accurate customer records

Requirements:

  1. Proficiency in providing excellent customer service and ensuring customer satisfaction
  2. Experience in handling customer interactions and relationships with Customer Service Representatives
  3. Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
  4. Problem-solving and conflict resolution skills, with the ability to think critically and make sound decisions
  5. A high school diploma or equivalent; a Bachelor's degree is preferred, but not mandatory
  6. Relevant industry experience is advantageous, but not required

What We Offer:

  • Competitive compensation and benefits package
  • Ongoing training and development opportunities to enhance skills and knowledge
  • A dynamic and supportive work environment that fosters growth and collaboration

How to Apply:

Interested candidates should submit their applications, including a resume and cover letter, to apply for this exciting opportunity.

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